Clubhouse Casino Terms and Conditions

Welcome to Clubhouse Casino. These Terms and Conditions govern your use of our website and services. By registering an account with us, you confirm that you have read, understood and agreed to be bound by this document. At Clubhouse Casino, we want every player to understand their rights and responsibilities before they start playing, so please read these terms carefully.

Who We Are

The Clubhouse Casino is operated by Novatrix SRL, a company incorporated under the laws of Costa Rica, registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We operate under an e-gaming licence issued by the Tobique Gaming Commission, licence No. 0000002. Paysafe transactions are processed on our behalf by Tronabriz Limited. We at Clubhouse Casino run our affiliate programme through Full House Partners.

Eligibility and Account Registration

When you create an account at Clubhouse Casino, we require you to be of legal gambling age in your jurisdiction and to provide accurate, truthful information. We allow only one account per person, household, IP address and device. Our Clubhouse Casino login credentials are personal to you and must not be shared with anyone else. If we detect duplicate accounts, we reserve the right to close them, cancel pending withdrawals and confiscate winnings.

We do not accept players from a list of restricted countries, including Afghanistan, Belgium, Bulgaria, Canada (Ontario and New Brunswick), Cyprus, Estonia, Greece, the Netherlands, Poland, Romania, the United Kingdom, the United States, and several others listed in our full policy. Players who breach this restriction are not entitled to refunds or withdrawals. In Sweden, we do not offer bonuses, promotions, VIP programmes or loyalty point exchanges, and in Finland we do not offer a welcome package or no-deposit free spins, except for VIP players.

VPN and Account Security

We strictly prohibit the use of VPNs or similar tools to bypass our geographic restrictions. Using a VPN may lead to confiscation of winnings. You are responsible for keeping your Clubhouse Casino login details secure and must notify us immediately of any unauthorised use of your account.

Deposits and Withdrawals

Our minimum deposit is 20 EUR or the equivalent, and maximum amounts depend on the chosen method, shown at the time of selection. All deposits must originate from a payment account registered in your own name. We require every deposit to be wagered three times before it becomes eligible for withdrawal. Our internal operating currency is EUR, and crypto transactions are converted using the Coinbase Converter rate at the time of the transaction; we do not offer currency conversion or fiat-to-crypto exchange.

Minimum withdrawal amounts start from 20 EUR, 20 USD, 30 CAD, 30 AUD, 30 NZD, 200 NOK or 1,700 INR, or the crypto equivalent. We process withdrawal requests within 72 hours of approval; cards typically take 3-5 days, bank transfers 3 business days, while e-wallets, Paysafecard and cryptocurrency are processed instantly or near-instantly. Bank transfer payouts in USD are not available, and intermediary banks may charge fees of up to 16 EUR.

We apply withdrawal limits of 7,500 EUR/USD per rolling 7-day period and 15,000 EUR/USD per month. Our maximum cumulative daily profit on casino games is 100,000 USD for VIP players and 50,000 USD for all other players, including those on a VIP trial. Progressive jackpot wins are always paid in full and do not count toward these caps.

Verification and KYC

We require identity verification before processing withdrawals. You must provide a government-issued photo ID, proof of address no older than three months, and proof of your payment method, all in Latin or Cyrillic script. Where this is not possible, we may require a video verification showing you holding your ID and stating your name and date. A phone call may also form part of our KYC procedure, and withdrawals remain pending until verification is complete. If we cannot reach you within two weeks of a withdrawal request, we will lock the account and cancel the withdrawal. Players depositing via Bitcoin must complete ID verification before placing any bets.

Bonuses and Promotions

Clubhouse Casino offers a welcome package of up to 5,000 AUD plus 200 free spins, split across three packages with matched percentages on your first deposits. The minimum qualifying deposit is 20 EUR or the equivalent, and each bonus remains valid for 14 days from the moment it is credited. Unless stated otherwise, the maximum win from any bonus, including manually issued ones, is 1,000 EUR or the equivalent.

While any bonus is active, we enforce a maximum bet limit, for example 5 EUR, 5 USD or equivalent amounts in other currencies. Our bonuses are non-sticky, meaning real money is played first, and the bonus is forfeited once bonus funds are depleted. Only one bonus may be active at a time, and we do not allow deposit bonuses to be combined. We limit bonus eligibility to one per person, household, email, IP address, phone number, payment method and device.

We also run a rotating weekly promotional calendar, including reload bonuses, free spins, cashback and tournaments. A bonus-to-deposit ratio above 50%, or betting patterns designed to inflate balances artificially, are treated as abuse of our promotional terms and may result in forfeiture.

Wagering Contributions

We set different wagering contributions depending on game type. Slots contribute 100%, subject to a published exclusion list; table games, roulette and video poker contribute 25%; live dealer games do not contribute at all. Plinko games generally do not count, except for BGaming's Plinko title.

Loyalty Program and VIP

Our Clubhouse Points loyalty programme spans 15 tiers, from Member up to Platinum+, with an additional invite-only VIP tier above them. You earn 1 point per 30 EUR wagered on slots and per 120 EUR wagered on live games, while bonus money counts at half value. Each tier unlocks free spins, cash rewards and weekly cashback rising up to 8%, capped at 5,000 EUR per week. Our VIP tier includes a personal account manager and a dedicated VIP welcome package, and VIP players in Finland remain eligible for bonuses even though other Finnish players are not.

Game Providers and Restrictions

At Clubhouse Casino, we feature games from leading studios including NetEnt, Play'n GO, Pragmatic Play, Push Gaming, Relax Gaming and many others, alongside live dealer titles from Ezugi and Playtech. Certain providers are restricted in specific territories; for example, NetEnt games are barred in several European countries, and Amatic is restricted in Australia, Austria, Estonia, Greece and the United States.

Dormant Accounts

If your account remains inactive for 12 consecutive months, with no login or gameplay, we will deduct a monthly maintenance fee of 20 EUR, or your remaining balance if it is lower than that amount.

Dispute Resolution

If you have a complaint, our support team will attempt to resolve it directly. Should the matter remain unresolved, you may escalate it to our independent Alternative Dispute Resolution provider, EGIS, which operates under Tobique Gaming Commission regulations. You can contact them at [email protected]. Any arbitration proceedings take place in Costa Rica.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory, operational or commercial changes. We encourage you to review this page periodically. Continued use of our services after changes are posted constitutes your acceptance of the revised terms.

Contact Us

If you have questions about these terms, our Help Centre and support team are available 24/7 via live chat, or you can reach us at help@theClubhouse Casino.com. We at Clubhouse Casino are committed to providing transparent, fair and responsible gaming services to all our players.