Clubhouse Privacy Policy

At Clubhouse Casino, we take your privacy seriously and are committed to protecting the personal data you share with us when you register, deposit, play or withdraw funds through our platform. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the choices you have regarding your data. By creating an account or otherwise using Clubhouse Casino, you confirm that you have read and accepted the practices described below.

Who We Are

Clubhouse Casino is operated by Novatrix SRL, a company incorporated under the laws of Costa Rica, registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We hold an e-gaming licence issued by the Tobique Gaming Commission (licence No. 0000002). Paysafe-related transactions processed on our site are handled by our payment agent, Tronabriz Limited. For data protection purposes, Novatrix SRL acts as the data controller responsible for the information collected through Clubhouse Casino.

Information We Collect

When you register and play at the clubhouse casino, we collect various categories of personal information necessary to open and manage your account, process payments, verify your identity and comply with our legal obligations.

• We collect registration details such as your name, date of birth, e-mail address, phone number and residential address.
• We collect identification documents, including a government-issued photo ID, proof of address and proof of your payment method, which we require as part of our KYC procedures.
• We record your transaction history, including deposits, withdrawals and bonus activity on your account.
• We gather technical data such as your IP address, device type, browser information and login timestamps whenever you access the clubhouse casino login page.
• We may record phone calls made as part of our verification process.
• In some cases, we request video verification showing you holding your ID and stating your name and date of birth, where documents cannot be supplied in Latin or Cyrillic script.

How We Use Your Information

We use the data we collect for several legitimate purposes connected to running Clubhouse Casino safely and in compliance with our licence.

• We use your information to create and manage your account, including access through the clubhouse casino login system.
• We use your data to process deposits and withdrawals, verify that payment accounts belong to you, and prevent fraud or duplicate accounts.
• We analyse gameplay data to detect bonus abuse, including excessive bonus-to-deposit ratios or betting patterns designed to exploit our promotions.
• We use contact details to send you service messages, respond to support requests, and, where you have consented, to inform you about offers such as our welcome package, reload bonuses or the clubhouse casino bonus codes available to existing players.
• We use data to comply with anti-money laundering, tax and licensing obligations under the Tobique Gaming Commission framework.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties where necessary to operate our services.

• We share data with payment processors, including Tronabriz Limited for Paysafe transactions and CoinsPaid for cryptocurrency transactions.
• We share information with identity verification providers to confirm documents submitted during KYC checks.
• We may disclose data to our affiliate programme, Full House Partners, solely for tracking referrals, without revealing sensitive personal details.
• We may share information with regulators, law enforcement, or the independent Alternative Dispute Resolution body, EGIS, where required to resolve a complaint or comply with the law.
• We may disclose information where legally compelled, such as in response to a court order.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, keep you logged in, and understand how players interact with Clubhouse Casino. Cookies also help us measure the performance of our promotions and improve the overall experience across our desktop and mobile browser versions. You can control cookie settings through your browser, although disabling certain cookies may affect site functionality.

Data Retention

We retain personal data for as long as your account remains active and for a further period afterwards as required by our licensing obligations, anti-money laundering rules, and applicable law. If your account becomes dormant for 12 consecutive months without login or gameplay, we apply a monthly maintenance fee as described in our Terms and Conditions, but we continue to retain your data securely during this period. Once retention obligations expire, we securely delete or anonymise your information.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Access to sensitive information, including identity documents and payment details, is restricted to authorised personnel involved in verification, compliance or customer support. Despite these measures, no system is entirely immune to risk, and we encourage you to use strong u&4{zotCbNvf((dfs and keep your login credentials confidential when accessing your account.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you.

• You may request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request deletion of your data, subject to our legal retention obligations.
• You may object to or restrict certain processing, including marketing communications.
• You may withdraw consent for marketing at any time by contacting our support team.

To exercise any of these rights, please contact us at help@theClubhouse Casino.com. If you are not satisfied with our response, you may escalate unresolved disputes to our independent Alternative Dispute Resolution provider, EGIS, at [email protected].

Restricted Jurisdictions

We do not knowingly process personal data from residents of jurisdictions where our services are restricted, including the countries listed in our Terms and Conditions. If we identify that a player accessed casino clubhouse services from a restricted territory, including through the use of a VPN, we reserve the right to suspend the account, and players breaching this policy are not entitled to refunds or withdrawals.

Children's Privacy

Clubhouse Casino is intended only for individuals who have reached the legal age of majority in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately, with funds handled in accordance with our Terms and Conditions.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of the clubhouse casino after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, how we handle your data, or wish to exercise your rights, please reach out to our support team at help@theClubhouse Casino.com. We are available around the clock to assist you, and unresolved complaints can also be directed to EGIS at [email protected].